Storage Collier Row Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Collier Row provides storage services and related removal and transport services. By placing a booking, paying a deposit, using our facilities, or instructing us to provide any service, you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company that books or uses our services or storage facilities.

Services means storage services, handling, loading, unloading, and any associated removal, collection or delivery services provided by us.

Storage Unit means any storage space, container, room or area allocated to you by us.

Agreement means the contract between you and Storage Collier Row incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

Goods means any items, property or possessions that you request us to transport, handle, store or otherwise deal with.

2. Scope of Services

We provide storage facilities and may also offer associated removal and transport services to move your items to and from our storage site or between addresses within our service area. The specific services to be provided will be set out in your quotation or booking confirmation.

Nothing in these Terms and Conditions obliges us to accept all bookings, and we reserve the right to decline any request for services at our discretion.

3. Booking Process

3.1 You may request a quotation for storage, removal or related services by providing accurate and complete information about the property, items, locations, access conditions and desired dates.

3.2 Quotations are based on the information supplied by you and are subject to survey, availability of resources and confirmation by us. If the information you provide is incomplete or inaccurate, we may adjust the quotation or decline the booking.

3.3 A booking is only confirmed when we issue a written booking confirmation or you sign a written agreement referencing these Terms and Conditions. Verbal estimates or indications of availability do not constitute a binding agreement.

3.4 For removal and transport services, you must inform us of any unusual access issues, parking restrictions, narrow roads, internal stairs, lifts, or any other factor that could affect the time, labour or equipment required.

4. Storage Units and Access

4.1 Storage space will be allocated according to your requirements and our availability. We may at our discretion move your Goods between units of a similar or larger size where reasonably necessary for operational reasons, provided that security and care of the Goods are maintained.

4.2 Access to your Storage Unit will be permitted only during the opening hours and in accordance with our security procedures. We may require reasonable notice for access and may refuse access where you are in breach of these Terms and Conditions or where we have legitimate safety or security concerns.

4.3 You are responsible for ensuring that your unit is properly locked and secured after each visit. We are not responsible for any loss resulting from your failure to secure the unit.

5. Payments and Charges

5.1 Charges for storage, removal and associated services will be set out in your quotation or booking confirmation. All prices are exclusive of any applicable taxes unless clearly stated otherwise.

5.2 For storage services, fees are generally payable in advance for each billing period, which may be weekly, monthly or as otherwise agreed. For removal and transport services, we may require full or partial payment in advance or on completion, as specified in your booking confirmation.

5.3 You must pay all sums due on or before the due date indicated on our invoices. Time for payment is of the essence. If payment is not received by the due date, we may refuse access to your Storage Unit, suspend services, or withhold delivery of your Goods until payment is received in full.

5.4 We reserve the right to charge interest on overdue amounts at the statutory rate permissible under applicable law and to recover any reasonable costs incurred in pursuing late payments, including administrative and legal costs.

5.5 If there is a material change to the scope of work, volume of Goods, access conditions, or any other factor affecting the cost of providing the services, we may adjust the charges accordingly and will notify you as soon as reasonably practicable.

6. Deposits and Security

6.1 We may require a deposit as security for performance of your obligations under the Agreement. The amount of any deposit will be stated in your quotation or booking confirmation.

6.2 The deposit is held as a security sum and is not treated as a prepayment of rent or service charges unless otherwise agreed. We may apply all or part of the deposit to unpaid fees, damage to the Storage Unit or our property, cleaning costs or other losses caused by your breach of this Agreement.

6.3 Any remaining balance of the deposit, after deduction of sums properly due to us, will be returned to you following termination of the Agreement and once all keys, access devices and obligations have been satisfactorily completed.

7. Cancellations and Changes

7.1 You may cancel or amend a booking by providing us with reasonable written notice prior to the scheduled start date.

7.2 For removal and transport services, if you cancel with less than a specified minimum notice period, we may charge a cancellation fee representing a reasonable proportion of the agreed charges to cover our lost time and costs. The applicable notice period and fee structure will be detailed in your quotation or booking confirmation.

7.3 For storage services, if you choose not to proceed after the start date, you may be liable for the storage charges for the current billing period and any applicable notice period set out in your agreement.

7.4 We may cancel or suspend services where you have failed to pay sums due, provided materially inaccurate information, breached these Terms and Conditions, or where we reasonably consider that provision of the services is unsafe, illegal or otherwise inappropriate.

8. Your Responsibilities

8.1 You are responsible for ensuring that all Goods are properly packed, labelled and prepared for storage and transport, unless we have agreed to provide packing services. Fragile or high-value items should be protected with suitable packaging.

8.2 You must ensure that the Goods are your property or that you have full authority from the owner to store and move them, and that no third party rights are infringed by our storage or handling of the Goods.

8.3 You must not store or request us to move any prohibited items, including but not limited to perishable goods, live animals, hazardous materials, flammable or explosive items, illegal substances, or waste materials contrary to relevant regulations.

8.4 You must comply with all site rules notified to you from time to time, including health and safety requirements, parking rules, access procedures and any security measures implemented at our facilities.

9. Waste, Disposal and Environmental Regulations

9.1 You must not use any Storage Unit or our vehicles for the storage or disposal of waste, refuse or materials that require special handling under waste or environmental regulations.

9.2 If, during the provision of removal or storage services, we discover that Goods constitute waste or cannot legally or safely be stored or transported, we may refuse to handle them or arrange for their lawful disposal at your cost, where reasonably necessary.

9.3 You are responsible for any costs, charges, fines or penalties arising from your failure to comply with waste and environmental regulations, including the improper storage or disposal of hazardous or controlled materials.

9.4 We aim to operate in accordance with applicable environmental standards, and we may implement procedures to minimise waste and encourage reuse or recycling, provided that such measures do not conflict with your legal rights or our obligations to you.

10. Insurance and Risk

10.1 Unless expressly stated in writing, our charges do not include insurance for your Goods. You are strongly advised to obtain adequate insurance cover for the full replacement value of all Goods stored or transported.

10.2 Risk in the Goods remains with you at all times, except where loss or damage is directly caused by our negligence or breach of this Agreement and subject to the limitations set out in these Terms and Conditions.

10.3 We do not provide insurance advice and accept no responsibility for the adequacy or scope of any insurance policy you choose to arrange.

11. Our Liability

11.1 We will exercise reasonable care and skill in the performance of our services. However, our liability for loss of or damage to Goods, or for any delay or failure in providing the services, is subject to the following limitations.

11.2 We are not liable for any loss or damage arising from your failure to properly pack, secure, label or protect the Goods, or from inherent defects, wear and tear, atmospheric or environmental conditions reasonably beyond our control.

11.3 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, even if advised of the possibility of such losses.

11.4 Our total liability for any claim arising out of or in connection with the Agreement, whether arising in contract, tort, negligence or otherwise, will be limited to the lesser of the replacement value of the Goods affected and a reasonable monetary cap specified in your quotation or booking confirmation.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.

12. Indemnity

12.1 You agree to indemnify and hold us harmless from and against all claims, damages, liabilities, costs and expenses arising from your breach of these Terms and Conditions, your failure to comply with applicable laws and regulations, or any third-party claim relating to the ownership or condition of the Goods.

13. Termination of Storage

13.1 Either party may terminate the storage arrangement by giving the minimum notice stated in your storage agreement. If no specific notice period is stated, a reasonable notice period will apply.

13.2 On termination, you must remove all Goods from the Storage Unit, leave it clean and tidy, and return any keys or access devices. If you fail to do so, we may remove, store or dispose of any remaining Goods and recover the associated costs from you.

13.3 We may exercise a lien over the Goods for unpaid charges. If sums remain overdue after reasonable notice, we may sell or dispose of some or all of the Goods and use the proceeds to settle outstanding amounts, subject to applicable law. Any surplus after settlement of our costs and charges will be held for your benefit.

14. Data Protection and Confidentiality

14.1 We will collect and process personal information about you for the purposes of administering your account, providing services, handling payments, and complying with legal and regulatory obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to provide the services, to enforce our rights, or where required by law.

15. Force Majeure

15.1 We will not be liable for any delay or failure in performing our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, natural disasters, industrial disputes, acts of terrorism, or interruptions to utilities or transport networks.

15.2 If a force majeure event continues for a period that makes performance of the Agreement impracticable, either party may terminate the Agreement on reasonable written notice, without liability for such termination.

16. Complaints and Dispute Resolution

16.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details of your concerns. We will investigate and seek to resolve complaints in a fair and timely manner.

16.2 If a dispute cannot be resolved through our internal process, either party may consider independent mediation or other alternative dispute resolution methods before resorting to court proceedings, where appropriate.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Agreement between you and Storage Collier Row are governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.

18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions will constitute a waiver of that or any other right or remedy.

18.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract all or part of our rights and obligations, provided this does not materially reduce the level of service provided to you.

18.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede all previous agreements, understandings or representations.