Storage Collier Row Privacy Policy
This Privacy Policy explains how Storage Collier Row collects, uses, stores, and protects personal data relating to customers and prospective customers within the Collier Row area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, making an enquiry, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Storage Collier Row customers, prospective customers, and individuals acting on behalf of business customers in the Collier Row area. It covers personal data collected through our storage facilities, in-person interactions, telephone or video calls, postal correspondence, and online enquiries or communications related to our storage services.
Personal Data We Collect
We may collect and process the following categories of personal data, depending on your relationship with us and the services you use:
Identity and contact details such as name, postal address, billing address, contact address, and communication preferences.
Account and contract data such as customer account numbers, contract details, unit number, rental period, payment history, and records of communications with you.
Payment and billing information such as billing details, payment method details as required to process your payments, and records of invoices and receipts. We do not store full card details where payments are processed via secure third-party providers.
Verification and security data such as copies or details of identity documents provided for verification, vehicle registration numbers used to access the facility, and access log information relating to visits and use of storage units.
Usage and communication data such as enquiry details, emails and messages you send to us, call notes, and any feedback or complaints you submit.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, sign a storage agreement, contact us with queries, visit our premises, or update your details. We may also receive data from third parties where this is necessary to provide services, check payment status, or comply with legal obligations, such as payment service providers, credit or identity verification services, or insurers involved in cover for stored items.
Lawful Basis for Processing
We rely on one or more of the following lawful bases to process your personal data:
Contract. We process personal data when it is necessary to enter into or perform a contract with you, such as providing a storage unit, taking payment, managing your account, and communicating about your booking.
Legal obligation. We process certain personal data to comply with legal and regulatory requirements, including tax and accounting rules, anti-fraud and anti-money laundering requirements, and health and safety obligations.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights. This includes managing and improving our services, maintaining security at our facilities, handling customer enquiries and complaints, and enforcing our contractual rights.
Consent. In limited cases where required by law, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you may withdraw it at any time, which will not affect the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide storage services, including setting up and managing your customer account, reserving and allocating storage units, administering your contract, and arranging access to our premises.
To process payments, issue invoices, and manage billing and debt recovery where required.
To communicate with you, including responding to your enquiries, sending important information about your booking, contract changes, access arrangements, or service updates.
To manage security and access control, including verifying identity, managing vehicle access, and maintaining records of visits to our site where necessary for security and safety.
To maintain our business operations, including internal administration, record keeping, audits, service improvement, and staff training.
To comply with legal and regulatory requirements, respond to lawful requests from authorities, and protect our rights, property, and the safety of our customers and staff.
Data Retention
We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and to meet legal and regulatory requirements. In general:
Customer account and contract data are retained for the duration of your relationship with us, and for a period afterwards to deal with any queries, disputes, or legal requirements. This period will usually reflect applicable limitation periods under law.
Payment records, invoices, and related financial data are retained for the period required by tax and accounting laws.
Verification and security data are retained for as long as needed to ensure security and to investigate incidents, and for any legally required period.
Enquiries and communication records are retained for a period that allows us to address your query, maintain business records, and improve our services.
When personal data is no longer needed, we will securely delete or anonymise it.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with trusted third parties who act as data processors on our behalf, or as separate controllers where necessary. These may include:
Payment service providers that process payments and manage transactions on our behalf.
IT and cloud service providers that host our systems, backup data, and support our customer management tools.
Professional advisers such as accountants, auditors, or legal advisers where necessary for our business or to protect our legal rights.
Debt recovery or credit control services where this is required to collect outstanding payments.
Insurers and insurance intermediaries involved in providing or administering cover related to stored items or our operations.
Regulators, law enforcement, and other public authorities when required by law or to protect our rights, property, or safety.
Where we use data processors, we ensure there is a written agreement requiring them to process personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection law.
International Transfers
If any of our service providers are located outside the United Kingdom or European Economic Area, and your personal data is transferred internationally, we will take appropriate steps to ensure that your data is protected. This may include using standard contractual clauses or relying on other legally recognised safeguards. Details of these safeguards can be provided where required by law.
Your Data Protection Rights
Subject to certain conditions and exceptions, you have the following rights in relation to your personal data:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
Right to rectification. You can ask us to correct inaccurate personal data and to complete incomplete data.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object. You can object to processing based on our legitimate interests where you believe your rights and freedoms outweigh our interests. We will consider your objection and stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.
Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used, machine readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you may withdraw your consent at any time. This will not affect processing prior to withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided in your contract or on our official customer communications. We may need to verify your identity before responding to your request. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
