Collierrow Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Collierrow Storage provides storage services to customers in the United Kingdom. By placing a booking, confirming a reservation, or using any storage unit or related service, you agree to comply with these terms. Please read them carefully before making a booking. If you do not agree with any part of these terms, you should not proceed with the service.

These conditions are intended to be clear, fair, and practical. They apply to all customers, whether you are using short-term domestic storage, long-term business storage, or any other storage arrangement offered by Collierrow Storage. In these terms, references to “we”, “us”, and “our” mean Collierrow Storage, and references to “you” or “your” mean the customer or any person acting on the customer’s behalf.

Booking Process
To secure a storage unit, you must complete the booking process in full and provide accurate information. This may include your name, address, contact details, identity information, and any other details reasonably required to verify your booking. We may refuse a booking if the information provided is incomplete, inaccurate, or appears to be false. A booking is only confirmed once we have accepted it in writing, by electronic confirmation, or through another agreed method.

All bookings are subject to unit availability and to the acceptance of these terms. The size, type, and location of the storage space you reserve will depend on availability at the time of booking. Any description, image, or estimate of unit size is provided for guidance only and should not be treated as a guarantee that all items will fit without issue. You are responsible for checking that the selected unit is suitable for your storage needs.

If you book on behalf of a business, partnership, or other organisation, you confirm that you have authority to do so and that the organisation agrees to be bound by these terms. Where a booking is made by multiple persons, each person is jointly and severally responsible for the obligations under the contract. We may require proof of identity, address, or business ownership before permitting access to the unit.

We reserve the right to decline, cancel, or suspend a booking where we reasonably believe that use of the service would breach these terms, create a safety risk, or place us in breach of any legal obligation. Any start date, access arrangement, or promotional offer is valid only if confirmed by us and may be withdrawn or changed before the booking is accepted.

Payments and Charges
All fees must be paid in advance unless we expressly agree otherwise in writing. Charges may include storage rent, administration fees, deposit amounts, late payment charges, cleaning fees, lock charges, or any additional service fees that are clearly stated at the time of booking or later agreed in writing. Prices may vary depending on unit size, duration, demand, and service type.

You are responsible for paying all amounts due on time and in full. If payment fails, is reversed, or is not received by the due date, we may charge reasonable late fees, suspend access, or treat the agreement as terminated. Failure to pay does not release you from responsibility for any outstanding balance, including fees incurred before or after suspension of access. We may also recover any reasonable costs associated with collecting overdue sums.

Unless stated otherwise, prices are inclusive of standard applicable taxes. Any promotional rate or special offer applies only for the period stated and may not be combined with other offers. We may increase charges on renewal or after the end of any fixed introductory period by giving reasonable notice. If you continue to use the service after notice of a price change, you will be deemed to have accepted the revised rate.

Cancellations and Termination
You may cancel a booking before the storage period starts by giving notice in accordance with any cancellation instructions provided at the time of booking. Where no special cancellation period is stated, you should give us notice as soon as possible. Any deposit or advance payment may be non-refundable if clearly stated and permitted by law. Where we have already incurred reasonable costs in preparing the service, those costs may be deducted from any refund.

After the storage period has begun, cancellation does not automatically entitle you to a full refund. If you terminate early, you remain responsible for charges up to the end of the notice period or minimum term, whichever applies. We may require you to clear the unit, remove your goods, return any access equipment, and leave the space clean and undamaged before any refund is considered.

We may terminate or suspend the agreement immediately if you breach these terms, provide false information, use the unit unlawfully, fail to make payment, or create a health, safety, or security risk. On termination, you must remove all items promptly. If you do not do so, we may exercise any rights available to us under law, including storage, disposal, or sale of goods where permitted and after any required notice.

Use of the Storage Unit
You must use the unit solely for lawful storage purposes. You must not carry out business activities, manufacture goods, live in the unit, or use it for any purpose that could damage the premises, inconvenience others, or breach legal requirements. You must keep the unit locked, maintain security, and prevent unauthorised access. Unless we agree otherwise, you are responsible for providing suitable locking arrangements.

You must not store any item that is hazardous, illegal, flammable, explosive, stolen, contaminated, perishable, or otherwise unsafe. You must also not store animals, plants, waste intended for disposal, or anything that may attract pests or create odours. If we reasonably suspect that prohibited items have been stored, we may inspect, isolate, remove, or report the items where legally permitted.

You are responsible for ensuring that goods are adequately packed, protected, and labelled. Fragile or valuable items should be stored with appropriate care. We do not provide insurance unless expressly stated in writing. You are strongly advised to arrange your own insurance cover for the full replacement value of your belongings, including damage caused by fire, theft, water, or accidental loss, subject to your policy terms.

Liability and Risk
All goods are stored at your own risk unless we have expressly agreed otherwise in writing or unless liability cannot be excluded by law. We do not accept responsibility for loss or damage to goods caused by events outside our reasonable control, including theft, vandalism, weather, flooding, fire, power failure, pest infestation, or third-party interference, except where such loss is directly caused by our proven negligence or wilful misconduct.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Where we are legally liable for loss or damage, our total liability will be limited to the lower of the value of the affected goods and any cap expressly set out in the booking terms, to the extent permitted by law.

You are liable for any loss, damage, cost, or claim arising from your breach of these terms, your negligence, or the acts or omissions of anyone you invite or permit to access the premises. This includes damage to the unit, building, other customers’ property, or our equipment, as well as any reasonable legal, cleaning, or repair costs. You agree to indemnify us against such losses where lawful.

Waste Regulations
Waste management rules are strict, and you must not treat a storage unit as a disposal site. You must not leave rubbish, unwanted furniture, hazardous waste, batteries, oils, paint, chemicals, electronics requiring special handling, or any other regulated waste in the unit or on the premises unless we have expressly agreed in advance and the waste is lawfully accepted for removal.

If you leave waste, contaminated goods, or items requiring specialist disposal, we may remove them and charge you all associated costs, including handling, transport, disposal, and cleaning. You are responsible for ensuring that any goods stored comply with environmental, health, and safety requirements and do not cause pollution, nuisance, or contamination. You must also comply with all applicable UK legislation relating to waste, carriage, and environmental protection.

If your items leak, emit fumes, or become spoiled so as to create a waste issue, you must notify us immediately and take all reasonable steps to reduce risk. We may take necessary action to protect people, property, and the environment, including isolating the unit, disposing of affected goods where lawful, and involving the relevant authorities if required. Any resulting costs may be recovered from you.

Access, Inspection, and Security
We may set access hours, security procedures, and entry conditions for the storage facility or unit. You must follow all posted instructions, identification checks, and security rules. We may refuse access if you are in breach of these terms, if your payment is overdue, or if we reasonably believe access would create a safety or security risk. Access arrangements may change from time to time for operational reasons.

We may enter a unit in an emergency, where required by law, where we reasonably believe there is an imminent risk to persons or property, or where you have failed to comply with these terms and access is necessary to inspect, secure, or protect the premises. Where practical, we will give notice before entering, but advance notice is not always possible in urgent circumstances. Any inspection will be carried out reasonably and with due regard to privacy.

You agree that we may monitor the premises by CCTV or other security systems for legitimate business and safety purposes, subject to applicable data protection laws. We may retain records relating to bookings, access, payments, incidents, and communications for as long as reasonably necessary to operate the service, comply with legal obligations, and resolve disputes. Your statutory rights are not affected.

Insurance, Ownership, and Title
You confirm that you are the owner of, or otherwise legally entitled to store, all items placed in the unit. You must not store goods that are subject to finance, lease, hire purchase, or another person’s ownership rights unless you have permission to do so. We are not responsible for verifying title to the goods. If any dispute arises about ownership, you must resolve it yourself and indemnify us against any resulting claim or expense.

Unless agreed in writing, we do not assume responsibility for your insurance needs. You should review your policy carefully to ensure that the premises, the type of goods stored, and the duration of storage are covered. High-value items may require specialist cover. We are not an insurer and do not guarantee that insurance will respond to any particular loss. Any assistance we provide with optional cover is administrative only unless expressly stated otherwise.

Complaints, Notices, and General Provisions
Any notice under these terms should be given using the method stated in your booking confirmation or, if none is stated, by a reliable written method. Notices are deemed received when they are properly sent, subject to any applicable statutory rules. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure to enforce a right will prevent later enforcement of that or any other right.

Changes to Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, operational requirements, or applicable law. Any updated version will apply from the date stated in the revised terms or, where legally required, after reasonable notice has been given. Your continued use of the service after an update takes effect will constitute acceptance of the revised terms.

Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law gives you the right to bring proceedings elsewhere. If you are a consumer, you retain any rights granted by applicable consumer protection legislation.

Final Agreement
By completing a booking with Collierrow Storage, you confirm that you have read, understood, and agreed to these terms. You also confirm that you are authorised to accept them on your own behalf or on behalf of any person or organisation represented in the booking. These terms form the entire agreement between you and us for the storage service, unless amended in writing and signed or otherwise accepted by both parties.